Frequently Asked Questions
Everything you need to know about shopping with Sophie Allport.
What are your delivery options and timeframes?
We offer standard delivery within 3-5 working days, and next-day delivery for orders placed before 1pm. International shipping is also available to select countries.
What is your return policy?
You can return any unused items in their original packaging within 30 days of purchase for a full refund or exchange. Please note that personalized items are non-returnable.
Are your ceramics dishwasher and microwave safe?
Most of our fine bone china and stoneware collections are dishwasher and microwave safe. We recommend checking the product description for specific care instructions.
How should I care for my kitchen linens?
Our cotton kitchen linens are machine washable at 40 degrees. We recommend washing with similar colors and avoiding tumble drying to maintain the vibrancy of the prints.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.
Can I add a gift message to my order?
Yes, you can include a personalized gift message at checkout. We also offer a premium gift-wrapping service for that extra special touch.